Welcome to Fz Marketing Services! By engaging with our marketing services, you agree to the following terms and conditions, which are designed to ensure clarity, transparency, and fairness in our business relationship. These terms apply to all services provided by Fz Marketing Services ("the Agency") to clients within the United States and Canada.
1. Scope of Services
Fz Marketing Services offers a wide range of digital marketing solutions, including but not limited to social media marketing, search engine optimization (SEO), pay-per-click (PPC) advertising, content creation, and web development. Our services are tailored to the needs of each client, and we work diligently to provide high-quality service.
2. No Guarantee of Results
While we are committed to delivering excellent marketing services, the Agency does not guarantee any specific results, performance metrics, or business outcomes. Marketing effectiveness can vary due to numerous factors outside of our control, such as market conditions, industry competition, customer behavior, and the state of the client’s business.
Clients understand and accept that results such as increased traffic, lead generation, or sales improvements may not be guaranteed and cannot be used as a basis for a refund request.
3. Payment Terms
We accept payments via bank transfer, checks, and all major credit cards. Please note that credit card payments will incur an additional 3% processing fee to cover transaction costs. By choosing to pay with a credit card, you agree not to file a chargeback with your card issuer for any transaction.
Payments are due as per the terms outlined in the agreed contract or invoice. Failure to remit payment in a timely manner may result in a suspension of services until payment is made in full.
4. No Refund Policy
All payments made to Fz Marketing Services are non-refundable. By agreeing to these terms, you acknowledge and understand that we do not offer refunds for any services rendered. This policy applies regardless of the perceived success of the marketing campaign or service provided.
In the case of a dispute, the client must notify the Agency in writing within 30 days of the event. After this period, any claims or requests for adjustments will be considered void.
5. Errors and Corrections
While we strive for perfection, occasional mistakes may occur in the execution of our marketing strategies. If an error or mistake is found in our work, Fz Marketing Services is committed to correcting these issues at no extra cost to the client. In certain cases, at the Agency’s discretion, we may offer a partial refund for the portion of services affected by the mistake.
Each situation will be reviewed on a case-by-case basis, and any adjustments or refunds will be made solely at the discretion of Fz Marketing Services. However, this corrective action will not extend to providing refunds for any overall performance or outcome of the campaign that does not meet expectations, as noted in Section 2 regarding the guarantee of results.
6. Client Responsibilities
The client is responsible for providing all necessary information, access, and resources required for the successful execution of marketing campaigns. This includes but is not limited to website access, brand guidelines, marketing materials, and any other relevant information. The Agency will not be held liable for delays or performance issues resulting from the client’s failure to provide these resources in a timely manner.
Additionally, the client must notify the Agency of any dissatisfaction or concerns with our services in writing within 30 days of the event. Fz Marketing Services will review and address these concerns as necessary; however, failure to notify within this time frame may result in forfeiture of any potential corrective action.
7. Dispute Resolution
In the event of any disputes or disagreements related to the services provided, the client agrees to contact the Agency directly in order to seek resolution. Should the client initiate a chargeback or legal claim without first seeking resolution with the Agency, we reserve the right to suspend all services until the matter is resolved.
8. Modification of Terms
Fz Marketing Services reserves the right to modify these terms and conditions at any time in order to better serve our clients. Any changes will be communicated to clients promptly via email or an update on our website. Continued use of our services following such notification constitutes acceptance of the modified terms.
9. Intellectual Property
All content, designs, and strategies created by Fz Marketing Services for the client remain the intellectual property of the Agency unless otherwise agreed upon in writing. Upon full payment for services rendered, the client may receive a non-exclusive license to use the content created for the specific purpose outlined in the agreement.
10. Limitation of Liability
Fz Marketing Services will not be held liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to loss of revenue, profits, data, or reputation. The client agrees that Fz Marketing Services' total liability for any claim shall not exceed the total amount paid for services in the six months preceding the event giving rise to such claim.
11. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of the State of Texas. Any legal actions or disputes shall be brought exclusively in the courts of Houston, Texas.
12. Force Majeure
Fz Marketing Services shall not be liable for any failure to perform its obligations under this agreement if such failure results from circumstances beyond its reasonable control, including but not limited to natural disasters, wars, strikes, or governmental restrictions.
13. Entire Agreement
These terms and conditions constitute the entire agreement between Fz Marketing Services and the client, superseding any prior agreements, understandings, or communications. No waiver of any provision of these terms shall be considered a waiver of any other provision, nor shall it affect the continuing validity of these terms.
By engaging with Fz Marketing Services, you acknowledge that you have read, understood, and agreed to these terms and conditions. We appreciate your business and look forward to a successful partnership.
Effective Date: 01/01/2022